Legal

Refund Policy

Last updated: July 29, 2026

We want you to be satisfied with the services provided by Skyvora Services LLC ("Skyvora," "we," "us," or "our"). This Refund Policy explains when refunds are available for our website development projects, remote IT support, and other digital services.

1. Website Development

Website development deposits are used to begin design and development work immediately and are non-refundable once work has started. If you cancel a project before any design or development work has begun, your deposit will be refunded in full. If you cancel after work has begun but before launch, we will refund any portion of fees paid that exceeds the value of work already completed, at our reasonable discretion. Final payments made at launch are non-refundable once the website has been delivered and published.

2. Remote IT Support

Single-session remote support fees are refundable if a technician is unable to diagnose or resolve the reported issue during the paid session. If a fix is provided and later fails due to an unrelated cause, a refund is not guaranteed, but we will always work with you to make it right, which may include a follow-up session at no additional charge.

3. Digital Services & Subscriptions

Recurring plans, including managed antivirus and monthly or annual IT support plans, may be canceled at any time to stop future billing. We do not provide prorated refunds for the unused portion of a current billing period, except where required by law. Annual plans canceled within the first 14 days of initial signup are eligible for a full refund, minus any services already rendered.

4. Refund Eligibility

Refund requests must be submitted within 14 days of the original charge.
Requests should include your name, order or invoice details, and the reason for the request.
Eligible refunds are issued to the original payment method within 5–10 business days of approval.

5. Exceptions

Refunds are not available for: completed and delivered website projects; domain registration fees once a domain has been purchased on your behalf; third-party costs already incurred (such as premium plugins, stock imagery, or licensing fees); or services affected by circumstances outside our control, such as delays caused by late client feedback or content. We reserve the right to evaluate refund requests on a case-by-case basis where these Terms do not clearly apply.

6. Contact Support

To request a refund or ask a question about this policy, contact our support team: